Privacy Policy

 1. Introduction

At DuneVoyager (“DuneVoyager,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and otherwise process information when you visit our website, use our services, or interact with us.

2. What We Mean by “Personal Data”

“Personal Data” means information that can identify you directly or indirectly, such as your name, contact details, device identifiers, or order information. It can also include data that becomes identifiable when combined with other information. Personal Data does not include information that has been irreversibly anonymized or aggregated so it cannot reasonably be used to identify you.

3. Data We Collect

A) Information you provide

We collect information you choose to provide when you create an account, place an order, contact customer support, participate in surveys or promotions, post reviews, or communicate with us via email, online chat, or other channels. This may include your name, email, phone number, shipping/billing address, and order-related details.

B) Information collected automatically

When you access our website or services, we may automatically collect information about your device and usage, such as device type, unique device identifiers, IP address, operating system, browser type, language settings, referring/exit pages, usage logs, diagnostics, and approximate location derived from IP address or similar signals.

4. How We Use Your Personal Data

We generally use Personal Data to operate our business, deliver services, and improve your experience. This may include:

  • Processing orders, payments, deliveries, returns, and warranty requests
  • Providing customer support and responding to your inquiries
  • Improving, developing, and maintaining our products, website, and services
  • Performing analytics, troubleshooting, audits, and internal reporting
  • Sending service-related messages (e.g., order updates, policy changes, security alerts)
  • Delivering marketing messages where permitted by law and/or with your consent
  • Personalizing content, offers, and site experiences where applicable

5. Safety, Fraud Prevention & Security

We use Personal Data to help keep our services secure—such as verifying accounts, monitoring suspicious activity, investigating potential fraud, and enforcing our Terms & Conditions. This processing is based on our legitimate interest in protecting users, transactions, and platform integrity.

6. Cookies and Similar Technologies

Cookies are small text files stored by your browser. We use cookies and similar technologies to enable core site functions, remember preferences, analyze traffic, and measure marketing effectiveness.

Note: The specific cookies used may vary depending on the pages you visit and the services you use. You can manage cookies through your browser settings, and in some regions you may also see cookie consent controls.

7. When We Share Personal Data

We may share Personal Data with trusted service providers and partners who help us operate our business—such as payment processors, logistics carriers, customer support tools, analytics providers, and marketing platforms—only to provide or improve our services.

We do not sell your Personal Data. We do not share your Personal Data with third parties for their own independent marketing purposes without your explicit consent.

8. International Transfers

If you access or use our services, your information may be processed or stored in countries other than your country of residence. These countries may have different data protection laws. Where required, we use appropriate safeguards to protect Personal Data during cross-border transfers.

If you do not want your information transferred or processed outside your country/region, you should stop using our services.

9. Legal Bases (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process Personal Data under applicable legal bases, such as: performance of a contract (e.g., fulfilling orders), compliance with legal obligations, our legitimate interests (e.g., security and service improvement), and consent (e.g., certain marketing activities).

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your Personal Data, and to object to certain processing. You may also have the right to data portability and to withdraw consent where processing is based on consent.

To protect your privacy and security, we may need to verify your identity before fulfilling your request. We aim to respond within a reasonable timeframe and, where applicable, within 30 days.

11. Data Retention

We retain Personal Data only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the context of collection.

12. Third-Party Links

Our website or services may include links to third-party websites or tools. Third-party sites operate under their own privacy practices, and we are not responsible for their content or policies. We encourage you to review the privacy policies of any third-party services you use.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Continued use of our services after an update means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us using the support channels on our website.